Troubleshooting and Tips

Documentation to help you troubleshoot your forms and error messages.

Salesforce Connectors Troubleshooting

Learn about basic troubleshooting tips for working with the Salesforce Connectors.

Articles

Create a Secure Salesforce API User
Learn about configuring Salesforce API users
Best Practices in Web Form Security
Introduction When creating a web form, your respondent's trust and security should be your top priority. To help you build trust and boost security, the FormAssembly team conducted a class outlining the most important principles of web form secur...
Enable IP Anonymization for Respondents
Learn how to anonymize the IP addresses for form respondents
Response Volume Limits
Learn about FormAssembly's response volume limits.
Formatting Issues in Field Labels
Introduction When copying and pasting into FormAssembly, there is often formatting carried over from where the information was copied. This will cause the text to have a yellow background or show as a different font type. Steps In order to cle...
Prefill Links with URL Encoding
Learn how to use URL encoding to fix a prefilling link that is breaking as a result of special characters.
Why is My Form Under Moderation?
Learn about FormAssembly moderation processes and why your form might be under moderation.
Email Notification Security and Authentication
Email Notification Security and Authentication FormAssembly adheres to common best practices when sending emails including: Using consistent IP addresses when sending bulk emails Keeping valid reverse DNS records for our mailing IP addresses ...
Formula Troubleshooting
Learn how to troubleshoot seeing A## in Formula Output
General Data Protection Regulation (GDPR) Form Compliance
Learn how to acknowledge that the EU's GDPR applies to your FormAssembly use.
Publishing Troubleshooting
Learn how to troubleshoot common publishing issues.
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